FAQs

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partners. You would see an option to cancel within the ‘My Orders’ section under the main menu of your Website then select the item or order you want to cancel. In case you are unable to cancel the order from My Orders’ section, you can refuse it at the time of delivery and the refund will be processed into the source account, if the order amount was paid online.

“You can create a Return in three simple steps”

• Click on MyOrders
• Choose the item to be Returned
• Enter details requested and create a return request”

If you receive an email, a call from a person/association claiming to be from Globeam seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Globeam or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Here are a couple of baits fraudsters often use to cheat consumers:
Congratulations! You have been nominated as a ‘Top Globeam customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.

Hi, I’m calling from Globeam. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

We will refund your amount in your account, you have to share your account no with us and for more information.
Please feel free to contact us at the given below details:
Call: +91 9736173939
Email: [email protected]“

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to any other address as the package would not be acceptable then.
Addresses where the product is to be return-

Address: Plot No. 21/4, Shakti Nagar, Near Agrawal Dharmshala, Delhi – 110007, India”

We strive to deliver products purchased from Globeam in excellent condition and in the fastest time possible.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges based on Globeam’s Returns Policy. For accounts whose return behavior violates our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.

*Order value is calculated after applying discounts / GST or any other applicable charges.

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charges of Rs. 149 for all orders and disable cash on delivery option for accounts which have a high percentage of returns and shipments not accepted by value of orders placed.

Please click on the “My Orders” section under the main menu of the Website to check your order status.

You can find out if Globeam delivers to your PIN Code using the courier serviceability tool available on the product page. Please Click on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

All orders placed on Globeam are dispatched through courier service – Globeam Logistics or through other courier partners such as Blue Dart, Delhivery Etc.

No. At this point, Globeam delivers products only within India.

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under the ‘change address’ option which is available under ‘My order’ section of the Website.

Click on “My Orders” section under the main menu of your Website and then select the item or order you want to canceL

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation.

Globeam’s returns and exchange policy gives you an option to return or exchange items purchased on Globeam for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging.

Self-Ship: We don’t offer pick up services. You have to self-ship the product in a condition mentioned above. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item separately.

If you would like to exchange products purchased from Globeam, please follow below mentioned steps:
You can create an exchange for products purchased from Globeam within the specified return/exchange period (check product details page for the same) under the “My Orders” section of the Website.

If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference.

Place the product in a packet but do not seal it. Please ensure the product is unused with all the tags intact.

Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.

At any time, you can track the status of your exchange requests under “My Orders” of the Website.

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact details.